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Frequently Asked Questions

MyConnect is the perfect ship-it-to-Alaska solutions...proudly delivered by Carlile.

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Frequently Asked Questions

Can this service be used for online purchases only?

No, you can shop by phone or catalog as well. Wherever you purchase from, make sure to use the special MyConnect shipping address (including your MyConnect customer ID). 

How do I estimate my shipping costs?

Please use the MyConnect Shipping Quote calculator to estimate the cost of shipping your items to your nearest Carlile MyConnect terminal. You will need shipping dimensions and weight.  

Please note that actual charges are based on verified shipping specifications once we receive your items at our Tacoma, WA terminal. 

What shipping address do I use?

The key to MyConnect is using the unique shipping address provided when you register for MyConnect. This address is for Carlile’s terminal in Tacoma, WA and includes your unique MyConnect customer ID number. 

Use your MyConnect shipping address (instead of your home or business address) anytime you make a purchase and MyConnect will deliver your items to a Carlile terminal near you in Alaska.

How and when do I pay for my shipment?

You will receive a notification once your items have been received in Tacoma, WA and actual charges are determined based upon verified shipping specifications. Login to MyConnect to pay for your shipments and your items will be on their way to Alaska. 

Where and when can I pick up my shipment?

Shipments can be picked up during at your designated MyConnect / Carlile terminal.

Carlile Terminals in Alaska

Anchorage Terminal
1800 East 1st Avenue
Anchorage, AK 99501
Directions
Open Mon-Fri 8a – 5p

Fairbanks Terminal
900 Aurora Drive
Fairbanks, AK 99701
Directions
Open Mon-Fri 7a – 6p | Sat 8a – 12p

Kenai Terminal
1216 Bridge Access Road
Kenai, AK 99611
Directions
Open Mon-Fri 7a – 5p | Sat 7a – 12p

Kodiak Terminal
5152 Tom Stiles Road
Kodiak, AK 99615
Directions
Open Mon-Fri 8a – 5p

Prudhoe Bay Terminal
500 Airport Way
Prudhoe Bay, AK 99701
Directions
Open Daily 6a – 7p

How do I track my shipment?

Tracking shipments from your retailer to MyConnect
Use the tracking information provided by your retailer to track your shipment until it is delivered to Carlile MyConnect in Tacoma, WA.

Tracking shipments once received by MyConnect
You will receive a notification once your items are received by Carlile MyConnect in Tacoma, WA. Log in to your MyConnect account for tracking information until your item reaches its destination in Alaska. 

Is additional coverage available for my shipment?

Standard Liability Coverage Included
The maximum liability on your shipment will be $20.00 per pound up to a maximum of $200,000 per shipment for new goods. Household goods and used goods will have a maximum liability of $0.10 per pound up to a maximum of $5,000 per shipment.

Additional Coverage Available
Additional coverage beyond Carlile’s standard liability coverage is available and can be added when completing your shipment in MyConnect. Simply provide a declared value and additional coverage charges can be added to your order.

The maximum liability on the shipment will be increased up to the declared value, not to exceed $200,000 per shipment.  In no case will the declared value exceed the replacement value of the goods.

What do I do if I’m an existing Package Express member?

Package Express members will need to establish a new MyConnect account (it’s simple and free). MyConnect will replace Package Express effective January 1, 2021. With MyConnect you’ll enjoy an enhanced shipping experience and no size or weight restrictions.  

What items are prohibited?

The following items are prohibited and will not be accepted for MyConnect shipments: 

  • Temperaturecontrolled / perishable freight 
  • Illegal drugs 
  • Live animals 
  • Firearms 
  • Fireworks 
  • Coins, currency, stocks, bonds, or cash equivalents 
  • Jewelry, furs, and precious metals 

Price your pick

From a small box to furniture and snow machines, MyConnect provides fast, affordable shipping solutions to Alaska.

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Carlile MyConnect
Your Ship-it-to-Alaska Solution
MyConnect is a service of Carlile – Alaska’s leading trucking and logistics company with Alaska terminals in Anchorage, Fairbanks, Seward, Kenai, Kodiak, and Prudhoe Bay.
Stay Connected
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Carlile MyConnect
Your Ship-it-to-Alaska Solution
MyConnect is a service of Carlile – Alaska’s leading trucking and logistics company with Alaska terminals in Anchorage, Fairbanks, Seward, Kenai, Kodiak, and Prudhoe Bay.
Stay Connected

Copyright by Carlile. All rights reserved 2020.

Copyright by Carlile. All rights reserved 2020.